Gold Label Bit Butter

Gold Label Bit Butter

  • Gold Label Bit Butter - 100Gm -
1 1

Gold Label Bit Butter

Gold Label Bit Butter

£15.75
£15.55 £15.75 Save -1%
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Free UK Delivery over £75
30 Day Returns & Exchanges
Over 1000 5 Star Reviews
  • Gold Label Bit Butter - 100Gm -
Description
FAQs
Delivery
Returns

FAQs

What payment methods do you accept?

We accept all major Credit & Debit cards except American Express.
 You can alsp pay for your order using PayPal and Paypal Credit.

How much does delivery cost?

Orders over £75 qualify for Free Delivery within Mainland UK. Standard Delivery is £3.95.  For orders out with Mainland UK please refer to our Delivery Policy for more information.

How can I track my parcel for delivery?

You can track your parcel by logging into your Ayr Equestrian account and viewing your order history.  You will also recieve an email notification once your order has been dispatched that will contain all the tracking information for your order.

How long will it take for my order to be delivered?

Most of our orders placed before 1pm are dispatch for next day deilvery with DPD.  However please allow up to 5 working days for your order to be delivered.  For orders required urgently please contact the shop directly on 01292 266267 and we will endeveour to help you as best we can.

How do I contact customer service?

Please email info@ayrequestrian.com with any queries you have.  We endeavour to answer emails within three
working days.  Alternatively you can call the Shop directly on 01292 66267 between 9.30am - 5.30pm daily.

When will my order be dispatched?

We aim to dispatch the vast majority of our orders placed before 1pm the same day. However please allow up to 2 working days for your order to be dispatched. 

What shipping provider do you use?

The vast majority of our orders are shipped with DPD.  In some instances parcels may also be shipped via Royal Mail or My Hermes.  All parcels are shipped with tracking details.

What is your returns policy?

Should you find on arrival of your product that it is the wrong size or that you simply no longer wish the item we are happy to refund or exchange your item/ items. All items must be returned within 14 days of being received.  Please refer to our Returns Policy page for full terms & conditions.  

Does this product come with any warranty?

Certain products are guaranteed for 12 months with a manufacturer's guarantee,
valid from the date of receipt and providing they are used in accordance with the manufacturer's recommendations (fair wear and tear). If you have any questions regarding the guarantee, please ask when making your order.

Can I use a gift card online?

Yes you can use your Gift Card for online purchases, simply enter your Gift Card code in the Apply Gift Card Box when checking out for it to be applied to your purchase.

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Delivery

Same day despatch

If you place an order before 1pm on a weekday and the item is in stock we will despatch your order that same day. Other orders are despatched on the next working day or asap but we will keep you informed. Orders will be despatched Mon-Fri, excluding bank holidays.

Free delivery

We provide a FREE UK delivery service within certain areas if you spend £75 or more. Please see the excluded areas below:

*Special UK Areas are Channel Islands, Northern Ireland, Scottish Highlands, Islands & Isle of Man, as covered by the following postcode areas. Available options will be shown during checkout. AB37-38, AB54-56, BT, FK17-21, GY, HS, IM, IV1-63, JE, KA27-28, KW1-17, PA20-49, PA60-78, PH19-26, PH30-40, PH42-44, PH49-50, TR21-25, ZE

Delivery to UK, Isle of Man & Channel Islands

Service Delivery Estimate Price Notes
Free 2-5 working days Free when you spend £75 or more Unavailable for Special UK Areas* but we'll deduct £3.95 from your delivery charge instead.
Standard 2-5 working days £3.95 For Highlands & Islands UK Areas* this service is priced at £9.95
Priority 1-2 working days £4.95 Unavailable for some UK Areas*
Next Day** Next working day £8.95 Orders must be placed before 1pm for Next Day Delivery. Available on orders placed Mon-Thurs. Unavailable for some UK Areas*
Saturday Saturday £19.95 Only valid when order is placed before 1pm on a Friday (unless the Friday is a public holiday). Unavailable for Special UK Areas*
Sunday - - We do not offer a Sunday delivery service

 

**Next Day delivery is available on orders placed Monday-Thursday before 1pm (excluding Bank Holidays). For Saturday delivery please use our dedicated Saturday service. Next Day orders placed over the weekend will be despatched on Monday (excluding Bank Holidays).

We may require a signature

To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it because many of our parcels require a signature upon delivery or simply will not fit through your letterbox. We will gladly deliver to a family member, neighbour or place of work if it is more convenient for you. In this case, please ensure you use the alternative address when placing your order.

If no-one is available to accept your order, a notice will be posted through your letterbox to explain how you can arrange redelivery or collection.

VAT exemption

Orders delivered to countries outside of the EU (including the Channel Islands) will have VAT deducted during checkout, after the delivery address has been entered. For Channel Islands, please ensure you choose Jersey or Guernsey and not United Kingdom in the country field.

Returns

Should you find on arrival of your product that it is the wrong size or that you simply no longer wish the item we are happy to refund or exchange your item/s. All items must be returned within 14 days of being received.

Conditions of Return

  1. The item must be in a new, re-saleable condition for us to accept the item back.
  2. The item may be returned for either exchange or refund.
  3. Where appropriate the item must not have been worn other than for size.
  4. We will not accept items back in anything other than the condition received, even if subsequently cleaned.
  5. Items must include the original packaging and swing tickets.
  6. The cost of returning the item is your responsibility.
  7. Unfortunately we are unable to accept the return of special order items.
  8. We will not accept responsibility for goods lost in transit, so please use recorded delivery.
  9. If you returning the item for an exchange please include the return postage of £4.95.
  10. Please include your name, address & contact number when returning goods - common sense but a surprising number of people forget!
  11. Send returned goods with a copy of your receipt to the following address:
    Ayr Equestrian,
    South Mains,
    Corton Road,
    Ayr,
    KA6 6BY.

Faulty Goods

Certain products are guaranteed for 12 months with a manufacturer's guarantee, valid from the date of receipt and providing they are used in accordance with the manufacturer's recommendations (fair wear and tear). If you have any questions regarding the guarantee, please ask when making your order.

Should you receive any faulty items please phone and let us know as soon as possible. It is unlikely but on occasion goods can get damaged in transit. In this event we will happily replace the goods and refund the return postage. Should the fault lie with the manufacturer it will be returned to them quickly for assessment and will be dealt with promptly. In some cases this may take up to 4 weeks. If you have any further questions, please contact Ayr Equestrian.

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